India's First Solar & Renewable Energy e-Commerce Platform

Frequently Asked Questions

A. You can check the status of your order by clicking "Track Order" from your login account.
A. Click on "Return/Replace" and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact. Read the "Return Policy" from Zero Power website for more details on return, refund and cancellation.
A. We accept payment in all possible modes. For the convenience of our customers, we accept payment in cheque, DD, online transaction, UPI based transactions. We accept cash only in case customer has opted for COD (Cash On Delivery) mode of payment while placing an order.
A. Yes. We provide complete installation service through our Channel Partners.
A. Absolutely. Service being one of our main pillars, we have dedicated location specific team to take care of service. We don’t leave any stone unturned when it comes to service.
A. Criteria for qualification of product for our platform: - should be from reputed brand - should have good warranty service process - should be the latest technology of that product category
A. As per company policy, Zero Power will never call or message it’s customers asking for account information or any other personal data or money.
A. You can raise query/complaint by raising a service request from your login account. Click on “Service Request ” and write to us, our customer service team will reach out to you within 48 hours.
A. Great. We are always there to showcase your most innovative product on renewable energy. Please write to us over mail on the email provided in “Contact Us” section or leave a note from the box provided in “Contact Us” page. Our customer service team will reach out to you within 48 hours.
A. You can write a note to us from “Request to Sell” section and our product team will reach out to you within 48 hours.
A. To help local businesses grow with us in the field of green energy, we appoint local partners through our Channel Partner program. Please share your interest through the “Become a Channel Partner” request form and our dedicated team of channel partner management will connect with you within 48 hours.
A. We have some set of criteria for selecting and appointing Channel Partner for a particular area. Once you share your interest through the “Become a Channel Partner” form, our team will connect with you and start the process of creation of channel partner.
A. You could opt for EMI facility in that case. We have tie-up with HDFC bank to provide our customers EMI facility.
A. You can get knowledge on renewable energy systems from "Knowledge Centre" section.