India's First Solar & Renewable Energy e-Commerce Platform

Return policy

Return policy

Return/Exchange Policy

Being a customer centric company we at Zero Power will always go extra miles to make sure the customer gets a wow experience with renewable product (s) purchase with Zero Power. All product (s) listed under a particular category may not have the same returns policy. For all product (s), the policy on the product (s) page shall prevail over the general returns policy.

Terms of return/Refund:

1)     Damage during Transit

All product (s) deliveries are done through our logistics partner, in case of any item found damaged during transit, following are the terms of return and refund:

  • The damaged product (s) will be taken back and a fresh order for the same product (s) will be placed automatically
  • In case customer wants full refund of the order, between 3-5% of the order value will be deducted depending of the order value

 

2)     Wrong item delivery

In case, wrong item has been delivered, following action will be taken:

  • The wrong product (s) will be taken back and a fresh order for the same product (s) will be placed automatically
  • In case customer wants full refund of the order, between 3-5% of the order value will be deducted depending of the order value

 

Terms of Cancellation:

1.     Order Cancellation is allowed only till the time the order is not shipped. Once shipped an order cannot be canceled.

2.     As there could be many factors, which impacts the general efficiency of solar system such as electricity situation in the city, how panels are installed, electrical parameters etc. Once, system is installed, it cannot be taken back.

3.     In case of prepaid orders with online payment (credit card/debit card/ Wallet/ bank transfers), the refund will be done in the same payment mode as originally used while placing the order.

4.     In most of the cases, the refund takes 7-10 working days to reflect in your account, after we process your refund request.

5.     In case the payment mode is Cheque or bank transfer (NEFT/IMPS/RTGS) or Cash on Delivery, you will have to send us an image of the cancelled Cheque of the account in which you would wish to receive your refund amount.

6.     In case the canceled Cheque is not available, please raise a service request explaining the issue and our customer support team will guide you with further process.

 

Zero Power reserves the right to cancel the order under below-mentioned circumstances:

1.     Error / Mistake in product information on our website (error in price, specification, quantity etc.)

2.     Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).

3.     COD order which you did not re-confirm.

4.     Product not available.

5.     Delivery address is out of the service area

 

Returns Pick-Up and Processing Terms:

During pick-up, your product (s) will be checked for the following conditions:

Category

  Conditions

Correct Product (s)

 Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product (s)

 All in-the-box accessories freebies and combos (if any) should be present.

Unused Product (s)

The product (s) should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals          (wherever applicable).

Undamaged Product  (s)

  The product (s) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

  Product (s)'s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions is not met.

 

Thank You.

In case of any further queries or issues, please raise service request or email us on the below email:

customer.support@zeropower.in